Policies
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Howling Peaks reserves the right to cancel, reschedule or refuse service at any time
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Deposits must be received during scheduling to secure your appointments
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Payments must be made prior to or at the time of service
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Refunds or rescheduling will only be honored if appointment is cancelled/rescheduled with at least 24 hours notice for daycare, 48 hours for training and 5 days notice for boarding
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Daycare services are charged full price and forfeited if cancelled with less than 24 hours notice
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Training services forfeit their prepayment or a package credit if cancelled or rescheduled with less than 48 hours notice
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Boarding services and Stay & Learn Programs forfeit their deposit if cancelled or rescheduled with less than 5 days notice
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Daycare Packages purchased expire 90 days after purchase date
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Training Packages purchased expire 180 days after purchase date
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There is a $20 per day early pick-up/late drop-off charge for boarding clients adjusting their existing reservation by day(s) with less than 5 days notice
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Dogs will undergo a temperament test for Daycare and Boarding services
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We do not offer same day Temperament Tests for Boarding reservations. Temperament Tests must be a month prior to any boarding stay
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New boarding clients are required to complete 3 half days of daycare prior to boarding
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Dogs may be dismissed from Daycare and Boarding services if behavior is no longer conducive to a group setting
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Male dogs must be neutered or have a vasectomy if over 6 months of age and we cannot accept females in season.
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All dogs must have veterinary written proof of up-to-date vaccinations including Rabies, Parvo/Distemper and Bordetella. We also require a current Rabies Certificate to be on file
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In the summer months, a flea and lice prevention is required. It must be applied by Howling Peaks
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All dogs must be in good health and free of any condition that would jeopardize the health of other dogs